Due to the nature of digital products, purchases of downloadable files, software, digital plans, BOMs, and assembly documentation are generally non-refundable once access or download has been provided.<\/p>\n\n\n\n
If you experience a technical issue preventing access to your purchase, please contact us and we will make reasonable efforts to resolve the problem.<\/p>\n\n\n\n
For eligible physical products, return requests must be made within 14 days of delivery.<\/p>\n\n\n\n
To be eligible for a return, the item must be unused, undamaged, and returned in its original packaging with all included components.<\/p>\n\n\n\n
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.<\/p>\n\n\n\n
Original shipping charges are non-refundable unless the return is due to an error on our part.<\/p>\n\n\n\n
If your order arrives damaged, defective, or incomplete, please contact us as soon as possible and provide your order number, a description of the issue, and photos or video where appropriate.<\/p>\n\n\n\n
We may offer replacement parts, replacement units, repair support, or a refund depending on the circumstances.<\/p>\n\n\n\n
Servo kits and hardware kits must be returned complete and in original condition.<\/p>\n\n\n\n
Individual components that have been installed, modified, damaged through incorrect wiring, misuse, overloading, or improper assembly may not be eligible for return or refund.<\/p>\n\n\n\n
Hand-assembled or small-batch products are individually tested before shipment.<\/p>\n\n\n\n
Because these products may be built in limited quantities, replacement or repair may be offered before a refund where appropriate.<\/p>\n\n\n\n
Orders may be cancelled before shipment or digital delivery where possible.<\/p>\n\n\n\n
Once a physical order has shipped, cancellation may no longer be possible.<\/p>\n\n\n\n
Approved refunds will be returned to the original payment method.<\/p>\n\n\n\n
Processing times may vary depending on your payment provider or bank.<\/p>\n\n\n\n
International customers are responsible for any import duties, customs fees, taxes, or brokerage charges unless otherwise stated at checkout.<\/p>\n\n\n\n
These charges are not refundable by MegCell.<\/p>\n\n\n\n
For refund or return enquiries, please contact:<\/p>\n\n\n\n