Digital Products
Due to the nature of digital products, purchases of downloadable files, software, digital plans, BOMs, and assembly documentation are generally non-refundable once access or download has been provided.
If you experience a technical issue preventing access to your purchase, please contact us and we will make reasonable efforts to resolve the problem.
Physical Products
For eligible physical products, return requests must be made within 14 days of delivery.
To be eligible for a return, the item must be unused, undamaged, and returned in its original packaging with all included components.
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Defective or Damaged Items
If your order arrives damaged, defective, or incomplete, please contact us as soon as possible and provide your order number, a description of the issue, and photos or video where appropriate.
We may offer replacement parts, replacement units, repair support, or a refund depending on the circumstances.
Servo and Hardware Kits
Servo kits and hardware kits must be returned complete and in original condition.
Individual components that have been installed, modified, damaged through incorrect wiring, misuse, overloading, or improper assembly may not be eligible for return or refund.
Founder Edition / Hand-Assembled Products
Hand-assembled or small-batch products are individually tested before shipment.
Because these products may be built in limited quantities, replacement or repair may be offered before a refund where appropriate.
Order Cancellations
Orders may be cancelled before shipment or digital delivery where possible.
Once a physical order has shipped, cancellation may no longer be possible.
Refund Processing
Approved refunds will be returned to the original payment method.
Processing times may vary depending on your payment provider or bank.
Import Duties and Taxes
International customers are responsible for any import duties, customs fees, taxes, or brokerage charges unless otherwise stated at checkout.
These charges are not refundable by MegCell.
Contact
For refund or return enquiries, please contact:
Please include your order number and a description of the issue.